• How much is the cost of shipping?
• How long does it take for an order to arrive?
• Can I have a tracking number?
• Why have I not received any order confirmation details?
BEFORE YOU'VE PURCHASED
How long do I have time to cancel my order?
You've got 12 hours to do so. By then your order is already being sent to the fulfillment center and we can't change your purchase information. For more info, read more below at CANCELLATION/CHANGES.
Can I change my order by sending an email?
No, we can't modify your order items on the backend. Please be very careful when placing an order. All orders are final.
AFTER YOU'VE PURCHASED
When Will My Order Be Processed?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.
We process orders between Monday and Friday. Currently, orders will be processed within 3-5 days (because of unexpected huge demand) business days of ordering and shipped the next day after the processing day. We are working extremely hard to manage the surprising demand of products from our lovely customers. :) Please note that we don't ship on weekends.
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
After you receive your tracking information please allow 1-8 days for the tracking number to update itself. If after 8 days it still doesn't work, contact us immediately at email@example.com
Please contact us if you do not receive tracking confirmation after 15 business days from the day you completed your payment IF you chose the shipping option WITH tracking code.
When Will My Order Arrive?
After your order has been processed and shipped, you can expect your parcel to arrive in the next 7-42 days depending on the shipping option you chose during checkout.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
If you need to change or cancel your order, please contact us immediately. We process and ship orders within 12 hours (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be canceled.
Will I Be Charged with Customs and Taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Is My Order Eligible for Free Shipping?
Yes, all orders are eligible for free shipping.
DUE TO THE HIGH VOLUME OF ORDERS, WE ARE RECEIVING, YOUR SHIPMENT MAY TAKE LONGER THAN USUAL. REST ASSURED, WE ARE WORKING HARD TO GET EVERYTHING OUT ASAP. WE KNOW IT MAY BE FRUSTRATING TO WAIT FOR LONGER THAN EXPECTED FOR YOUR ORDER, BUT THE ONE THING WE DON’T WANT TO DO IS SACRIFICE THE QUALITY OF OUR PRODUCTS. THANKS FOR UNDERSTANDING.
How do I contact you?
If you have any other shipping and tracking related queries, feel free to reach out to us at firstname.lastname@example.org